Last Updated: February 28, 2025
At Martoni US (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://martoni-us.com (the “Site”) and purchase electric bikes or related products (the “Products”).
By accessing or using our Site, you consent to the practices outlined in this Privacy Policy. If you do not agree with our practices, please do not use the Site.
1. Information We Collect
We collect personal information when you visit the Site, make a purchase, or interact with us. The types of personal information we collect include:
Personal Identifiers: Your name, email address, phone number, and shipping address.
Payment Information: Credit card or debit card details and other payment method information.
Account Information: Username, password, and other account-related details.
Device and Usage Information: IP address, browser type, operating system, and browsing behavior on our Site.
Transaction Information: Details of the Products you purchase, including dates and amounts.
Communication Information: Messages you send to us via our contact forms, email, or customer support.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment: To process and ship your orders, including payment processing and fraud prevention.
Customer Service: To respond to your inquiries, provide support, and manage your account.
Improvement of Services: To enhance the user experience, analyze usage patterns, and improve our website and offerings.
Marketing and Communications: To send you promotional emails, newsletters, and updates about our Products and services (you may opt out of these communications at any time).
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal requests.
3. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We share your information with trusted third-party service providers who assist us with operations such as payment processing, shipping, website analytics, email communications, and customer support. These service providers are obligated to keep your information confidential and use it only for the purposes of providing services to us.
Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests, or to enforce our Terms and Conditions.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us analyze site traffic, remember your preferences, and provide personalized content.
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.
5. Data Security
We use industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and firewalls. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Data Rights
As a user, you have the following rights concerning your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we update or correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain legal limitations.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Data Portability: In certain cases, you may request a copy of your personal data in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at [[email protected]]. We will respond to your request in accordance with applicable laws.
7. Third-Party Links
Our Site may contain links to third-party websites, including social media sites or other partners. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information.
8. Children’s Privacy
Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe that we may have collected information from a child, please contact us at [[email protected]].
9. International Users
If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Site, you consent to the transfer of your information to the U.S., where data protection laws may differ from those in your jurisdiction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:
Martoni US
Email: [email protected]
Phone: 0925689745